Consumer Affairs Specialist

    • Job Tracking ID: 512631-641869
    • Job Location: Sharonville, OH
    • Job Level: Mid Career (2+ years)
    • Job Type: Full-Time/Regular
    • Date Updated: August 21, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Reports To: Consumer Affairs Supervisor
    • FLSA Status: Non-Exempt
    • Employment Status: Full-Time
    • Shift: Office
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Job Description:

Summary:

The primary responsibility of this position is to provide top-notch customer service to consumers of Gorilla Glue and O’Keeffe’s products, answering inquiries and concerns received by phone, e-mail, and social media.  Technical aptitude, in-depth product knowledge, and a desire to serve are important to be successful in this role.

 

Duties:

  • Provide exceptional service to consumers by listening and responding timely to all inquiries and concerns.
  • Monitor social media platforms, answer questions, and engage with followers.
  • Document each consumer contact in the Consumer Affairs database and follow specifications for data entry.
  • Develop and maintain an in-depth product knowledge to assist consumers with projects and product selection.
  • Assist in creating brand awareness and developing loyal consumers.
  • Monitor consumer feedback and report issues to management.
  • Assist with Consumer Affairs administrative tasks.
  • Provide backup support for Office Assistant including receiving local calls and greeting visitors when necessary.
  • Attend meetings and complete other duties and projects as assigned by management.
  • Must be willing to work overtime as needed.

Experience and Skills:

Qualifications:

  • Minimum high school diploma. Some college is preferred.
  • 2 years customer service experience required.
  • Exceptional communication skills, both written and verbal.
  • Excellent customer service and interpersonal skills, demonstrating the ability to listen patiently and remain calm in difficult situations.
  • Team player with a courteous and friendly demeanor and ability to work well with peers and management.
  • Ability to learn new tasks quickly, retain information, and handle multiple demands.
  • Solid problem solving and decision making skills.
  • Working knowledge of computer systems, including Outlook, Word and Excel.
  • Experience with internet applications and social media platforms.
  • Quick and accurate data entry skills.
  • Good attendance is mandatory.
  • Other duties assigned by management.

 

Physical Demands:

While performing the duties of this job, the employee is frequently required to stoop, reach, stand, walk, lift, pull, push, grasp, talk, hear, see and use repetitive motions. While performing the duties of this job, the employee may frequently lift and or move up to 10 pounds of material, boxes, or sit for long periods of time, etc. Specific vision abilities required by this job include close vision such as reading handwritten and or typed material and must have the ability to focus.

 

Company Values:

Adhere to The Gorilla Glue Company’s Core Values that ensure everyone works together to exceed expectations.

  • Have fun, be passionate and show it!
  • Act with integrity and respect in all relationships.
  • Communicate openly & appreciate the effort of others.
  • Embrace knowledge, growth and change.
  • Strive for excellence in what we do every day!